Rapid Replacement Service offers customers the possibility to reserve replacement devices, in order to make a fast exchange process possible Replacement devices can be located either in Meinberg factory on on customer site.
This service is available if equipment is installed in western Europe.
These replacement devices are associated to a set of equipments in operation (serial numbers to be provided). For example for 15 equipments in operation, customer can decide to reserve 2 similar devices. Price depends on equipment configuration but also on equipment aging if service is taken after the acquisition of the equipments.
In the event of a hardware system failure the RRS-Service guarantees that a replacement device is shipped on the same day, if Meinberg receives your request on business days until 12pm local time (CET/CEST).
This service includes a maximum of two replacements within a contract period of two years.
The replacement device has a 3 years warranty from shipment date.